We deliver Australia-wide using Australia Post. Once your order has been dispatched, you'll receive a shipping confirmation email containing your live tracking number — simply click it to follow your parcel from us to you, every step of the way.

Please allow up to 14 days for delivery. During periods of extreme heat over summer, we may hold back your shipment to protect the quality of the wine and make sure it arrives in perfect condition.

Frequently Asked Questions

• Where do you deliver to?
  We currently ship within Australia only.

• How do I track my order?
  Once your order is on its way, we'll email you a shipping confirmation with a live Australia Post tracking number. Just click the link to check on your parcel at any time.

• How long will delivery take?
  Please allow up to 14 days from dispatch. During the summer months, we may delay shipments in extreme heat to ensure your wine arrives in the best possible condition.

• What happens if no one is home when my parcel arrives?
  Australia Post may not leave wine unattended at your property if no one is available to receive it. Please check the Australia Post app for information on where to collect (usually your local Post Office)

• Can someone else sign for my delivery?
  You must be 18 years of age or older to purchase or receive wine in Australia. For this reason, deliveries cannot be signed for by a minor.

• Who do I contact about shipping or delivery?
  For any shipping or logistics enquiries, please contact

• Jocelyn: 📞 (08) 8323 8000
  ✉️ logistics@pannell.com.au